BEAUMONT, TX — A Texas woman says a celebration trip for her daughter’s college graduation turned into an unsettling hotel stay after her family discovered what they believed were bedbugs in their room. Tanya, who posts on TikTok as @tanyarenee3, said the problem appeared on the second night at a Baymont hotel.

According to her account, her daughter rushed out of the bedroom saying there were “bed bugs in here,” and the family decided not to remain at the property. Tanya said they left and found another place to stay so they could keep attending the graduation events without staying in the room.

How the family says the hotel complaint started

Tanya said the issue began after her daughter spotted the insects in the room during their stay. The family had been at the Baymont so they could be present for the graduation, which made the discovery especially frustrating.

Rather than trying to ignore the problem, Tanya said she and her family chose to leave the hotel. The decision meant rearranging their plans, but she said staying there was not an option once the bedbugs were discovered.

Her account suggests the family quickly shifted focus from the hotel to the graduation itself, even as the lodging problem hung over the trip. That was the backdrop for the later dispute over whether the infestation came from the property.

What Tanya says happened when she asked for help

Tanya said she later spoke with a hotel employee named Ramona, who told her the manager would need to provide a refund for the experience. Ramona also directed her to Expedia so the refund could be processed.

Believing the matter was moving toward a resolution, Tanya said she expected the rest of the trip to go smoothly. She said the family was still able to enjoy the graduation ceremonies, even with the hotel issue unresolved in the background.

When she returned to the Baymont to retrieve belongings, Tanya said Ramona asked her to send an email to the manager with a picture of the bedbugs. Tanya said she complied and sent the message, expecting that the photo would support her complaint.

The email denial that surprised her

Tanya said that only minutes after she sent the email, she received a response from Ramona. The message reportedly said, “Good afternoon. I’m sorry to inform you but, this is not from our hotel.”

That response caught Tanya off guard. She said she had no reason to invent the complaint and insisted the room at the hotel was where the problem came from.

In her own words, she pushed back directly: “I don’t have any reason to lie. This is your hotel. Don’t play with me.” The exchange became the most dramatic part of the story she later shared with her followers.

TikTok viewers react to the bedbug claim

Tanya’s video drew a fast reaction from viewers who were alarmed by the situation and by the hotel’s denial. One commenter said they were struck by how calm she seemed while handling the complaint.

Another wrote, “The AUDACITY of that manager!” Others took a more skeptical view, with one person claiming that “All Wyndham hotels have bed bugs!” and telling the company to “Do better.”

The comments show how quickly a private hotel dispute can become public once it is posted online. For Tanya, the response also helped turn the experience into a warning to other travelers who might stay at the same property.

Why Tanya says the matter was resolved

When another commenter asked what happened after the hotel denied the complaint, Tanya said Ramona never emailed her again. She added that the manager had nothing to stand on.

Tanya also said she got her money back. That refund became the one concrete resolution she shared, even though the disagreement over where the bedbugs came from remained unresolved in her telling.

For Tanya, the outcome was less about proving a point than making sure her followers knew what she says she experienced. She said she wanted to alert others, and the post continued to gather comments as it spread.

Why the story resonated with travelers

The post connected because it combined a stressful travel problem with a family milestone that should have been joyful. A graduation trip is supposed to be about celebration, but Tanya said the hotel stay forced her family to deal with a pest complaint instead.

Stories like this often draw attention because hotel cleanliness is one of the first things travelers worry about when booking a room. Even without a formal public finding in Tanya’s account, the frustration she described is easy for many guests to understand.

What made this one stand out was the clash between the refund discussion and the later denial. Tanya said she was simply trying to be honest about what her family saw, and the reaction online suggests that many viewers were eager to weigh in on the dispute.

Real, uplifting stories from across America – GCHS Eagle's Eye.